The vision driving our department's reengineering effort is simple. We want to reduce our costs by at least 30 percent and increase the speed with which we can response to customers by at least 40 percent. These are stretch goals, but we know based on the pilot in Austin that they are archievable if we all work together. When this is completed, in approximately three years, we will have leapfrogged our biggest competitors and achieved all the associated benefits: better satisfied customers, increased revenue growth, more job security, and the enormous pride that comes from great accomplishments.
"John P. Kotter"; "Leading Change"; Page 78, Harvard Business School Press, 1996.
Can you get the similar message by reading the visual that have been posted a few days ago?
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